March 16, 2023

Central Intake Takes on Expanded Role

It is impressive how far North Simcoe Muskoka Specialized Geriatric Services (NSMSGS) Central Intake (CI) has come in such a short time. The NSM SGS Central Intake team is comprised of Registered Nurses (RN), Registered Practical Nurses(RPN) and clerical support. Connecting and supporting our clients and their caregivers with appropriate specialized geriatric services (SGS), has been a key role for NSM SGS.

We are pleased to let everyone know that NSM SGS has expanded the role of Central Intake. In addition to coordinating SGS referrals, the team has begun referring and linking clients, families and staff to community supports (eg. Psychogeriatric Resource Consultants, Alzheimer Society, Health Care Connect and Paramedicine),ensuring those clients requiring necessary support, receive it as quickly as possible. Linking older adults and their caregivers with community services, enables us to regularly check in on them, assessing needs, providing education and capacity building.

Central Intake clinicians review referrals and assess eligibility/priority based on referral information. If, for example, a client needs 3 or 4 different services, by coordinating access to those services, the number of phone calls, messages and wait times are reduced. Referring patients for specialized geriatric services through this synchronized approach, makes referring much easier, enabling physicians to focus their efforts on patients and their care needs.

Download full memoView video